Our Customer Reviews

We’re So Happy You Think We’re Cool!

We’re thrilled that so many people in the Lancaster, CA, area turn to us for their AC, heating and indoor air quality services. We know you have high expectations. And so do we! Our goal is to provide you with 100% satisfaction in the repair, replacement and maintenance of your HVAC equipment. To find out how we’ve come through for some of your friends and neighbors, check out our reviews!

4.9

Based on 126 reviews

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Laura Ekman

02:27 12 May 22

Javier, Leo, Elvis, and Mason did an excellent job of replacing my evaporative coolers. They were on time, kept me informed of progress, were done on time, and didn’t leave a mess behind. They were very concerned not just about getting the job done, but getting it done right. As much as I dislike workers at my house as a rule, I hope this crew returns for my routine maintenance. I would highly recommend them to friends.

Steven Walters

20:21 11 May 22

It was breath of fresh air to do business with Arctic Air. A thanks to Elvis, Leo and Javier for their professionalism and superior workman ship with the installation of our HVAC system. A thank you to Charley for his care and dedication for the best customer service that I have ever experienced. Thank you Arctic Air.

Rachel Garcia

21:36 28 Apr 22

The tech Mason made sure to keep us updated about our parts being shipped & was very courteous & friendly.

Jeff Russell

01:13 06 Apr 22

Javier and his team are the Best!! I would highly recommend them for all HVAC work. The team was very professional. Installed two systems, and explained everything as they went. Very knowledgeable in all aspects of the job. I appreciated the extra time given when I had questions. Thank you!

Jeff Russell

19:49 24 Mar 22

Great team. Charlie and Casey, very professional and explain everything!

Jeffrey Jones

05:46 18 Mar 22

The entire staff was courteous and professional. They kept me in the loop of everything being done. And, they were super friendly. I look forward to them taking care of my system. I will be sharing this experience with family and friends. Thank you Charlie, Javier, and Mason.

Ching Foster

18:56 08 Feb 22

Called Arctic Air for heating furnace not working. Josh had a tech come out to my residence within an hour. Charles was able to get the heater workin in minutes. Apparently, the previous tech was messing with the transformer and caused the heater not to work. Charles provided details of his work as well as an explanation of the HVAC system so ghat I could understand the inner workings of the heating system. Mostly, I appreciate the honest work he provided. He didn’t even charge for his service. He only charged the rate for coming out. Thank you Charles for the amazing service!

Hope Merrell

02:46 15 Jan 22

Wonderful serviceAnd that's why we are returning customers ☺️

Mark Leal

23:15 13 Jan 22

Josh, Tim, Casey and Charlie completed their work a day in advance. Provided a temporary source of heating while working on the repair. Provided pictures before and after the repair which showed a very clean work. Demonstrated how the new thermostat works. Cleaned the return grille and re-insulated exposed duct.

Steven Montenegro

19:49 29 Dec 21

Called for a quick fix on unfamiliar, newly installed equipment and within the hour, they were out and took care of it.

joshua fowler

20:31 22 Dec 21

Charley and javier were great. Awesome service.

L Robin

16:40 12 Dec 21

Technicians showed up within 2 hours of my call. Precise fast and friendly service. Both technicians were very polite and professional. I had them service 2 units and troubleshoot and repair my downstairs unit. They had parts on hand to fix my problem. I highly recommend them to anyone. I will use them again in the future.Thanks!

Braden Magnusson

21:53 10 Nov 21

Can’t say enough good things about this company! They were incredibly quick, very informative, looked into all my warranties to make sure I was getting the best deal, and thorough, waiting the extra time that the repaired equipment was now running efficiently.

Sabrina OBannon

01:55 16 Sep 21

The service was the best... Charlie, Tom, Javier, Jordan and Adrian. I couldn't have asked for better technicians.. They was on time, professional and educated me on my AC unit.. Service was great. THANK YOU SO MUCH GUYS

Josue Moreno

20:45 07 Sep 21

Tim and Jordan were both very helpful and knowledgeable. Tim broke down all our options in a clear manner, allowing us to make the best decision without any pressure. I will be using Arctic Air for my future AC/Heater needs.

Tails2Scales Pet Shop

15:56 23 Aug 21

Great prices and great service. Needed help and service manager Charlie Johnson was able to fit me in on a really hot weekend!! Got my ac fixed for a great price and even showed me the things that were broken. Really nice to know the little things that needed to be fixed. Super professional. Definitely recommend! Thanks again Charlie definitely a hero for us!

Ellen Russell

15:14 12 Aug 21

Hi. Although we didn’t wind up getting our A. C. serviced with arctic air. They did come out( Same day) to Give us a diagnosis and let us know what our options were, and advised us that we should go through our warranty. That would be the best option for us, at the time we were having issues with the warranty company not wanting to help us. But with the feedback/advice we got from arctic air we were able to get the warranty company to get the ac fixed and we had no out of pocket expenses.I appreciate the time and advice we received. And it says a lot about the integrity of the folks over at arctic air. That they care about what’s best for their customers even if it means passing on a job $$. If it’s it the better interest of the customers. Thank you arctic air for your time. And I would highly recommend arctic air to everyone !

Sabrina Abad

16:55 09 Aug 21

Tim was extremely knowledgeable and taught me what I could do to help my units last longer. I won’t go to any other company. Artic Air was a pleasant experience from my initial call to them throughout.

Annie B

21:45 04 Aug 21

Charles, Tom & the guys were GREAT! They were very professional & courteous. They made sure everything was working properly before they left. I would definitely Recommend Arctic Air.

Kristi W

19:01 04 Aug 21

Arctic Air employs the most thorough and polite guys. Charlie explains every step and every cost with options available. Loved their personalities! Thx Charlie , Tom and Javier!!

Tracy Robertson

16:35 24 Jul 21

These guys are THE BEST!!! CASEY D is so pleasant and assistive!!! I'll never go any place else...and what I love is when MANY OTHER LOCAL COMPANIES refused my job, Artic Air said, "no problem". So my swamp cooler is in excellent working order! Thank you!

DANNY SALDANA

23:03 23 Jul 21

Came back from a road trip to an AC not working and I was able to get someone here almost ASAP and got my unit working in no time(labor and part/s). Casey did an amazing job and he was really professional.

Wanda Bowes

14:49 16 Jul 21

I called and scheduled appointment for repair on my evaporative cooler. I talked to a very nice gentleman. I received text day of appointment so I could track when the Technician would arrive. Technician Casey arrived right on time. He was so professional, helpful and friendly. He had my air running like brand new. I would highly recommend Arctic Air.

Tracy Robertson

18:47 14 Jul 21

Deeana DeVille

03:56 11 Jun 21

Charlie and his crew were awesome, super friendly, professional, picked up after their work, super helpful and did a very good job installing taking before during and after pics to show me, and offered a great financing option so it doesn't even hurt my wallet! Highly recommend!

Aaron A.

01:44 26 May 21

I'm not a person who normally takes the time to leave reviews but I had to this time around. I have to start by saying how helpful and professional Charlie is. Charlie and Javier came by and were really thorough and just overall a really big help to myself and my family. Really can't thank Charlie enough for taking the extra time to help out and answer all the questions we had. Awesome guys and awesome service. Definitely recommend Artic air after my experience.

Dave Freeman

21:59 17 May 21

My office at Edwards AFB had an inherited (few yrs old, like 10) Ice Machine that decide to not work right and was running/sounding kinda wonky in general.I called ArticAir and within 2 days they (Casey) had come out, got it back up and turning out cubes like never before. Casey did a Fantastic job servicing and cleaning the machine, despite the fact that it had Not had any known service for at least +6yrs.On time, Great service Delivered; doesn’t get much better than that!!

Burkley Crofts

17:27 10 May 21

I had these folks come out and clean my ducts and vents. They were quick to get out to my place and very friendly. They did a phenomenal job cleaning. Their work ethic is beyond what I expected. The guy who answered my call was also super friendly. It feels good to talk to someone who treats you like a human, not just a sale. You can tell these folks really care about their customers.

Ainnie Pipkin

21:36 07 May 21

Love the professionalism of this company. They are always on time and have great employees. They arrived early and started working. They would answer any questions I had. They were careful not to track in the house and cleaned up when they were finished. On a scale of 1 to 10 they were 11. They were professional in their work, demeanor and appearance. I highly recommend this business for your future Heating and Cooling needs.

Kylie Bartlett

19:33 07 May 21

Excellent service provided by all members of the staff. Very courteous and patient and resolved my inquiry in a timely manner. Highly recommend!

Tawna Gregg

19:24 07 May 21

Very professional and honest. Customer service was great when setting an appt and scheduling. Would recommend them to anyone.

Tauna Thompson

19:06 05 May 21

Excellent service provided by their technician Mr. Tim A. I was given options and thorough knowledge of the issues with the unit in the attic, very pleased with the patience provided while explaining to a senior!!!!!

lori kuriyama

14:40 15 Apr 21

Tim, Casey and Jake are professional, very knowledgeable, punctual and highly qualified. They are attentive to our needs. On March 29, 2021, Arctic Air replaced our 20 year old evaporative cooler and on April 14, 2021, replaced our 32 year old HVAC unit. We are long time customers and highly recommend Arctic Air!

Kimberly Murphy

06:32 15 Apr 21

These guys always take care of all my ice machine needs in a very timely manner! They are the only ones I will call. Everyone is always nice, polite, and professional.

Corey McCool

21:02 12 Feb 21

The techs were very curtious and nice. They moved our unit 8-10 feet in 3 hours and did a very nice job on the conduit.

Jennifer Hassan

02:21 03 Feb 21

My husband and I are thrilled about our first experience with Arctic Air! We are selling our 30 year old home and had 3 things to bring up to code to pass inspections. One job with a general contractor, one with a plumber and one with a heating and air contractor. How I wish Arctic Air was the only one we had had to work with!From the friendly and knowledgeable Tiffany who answered the phone, our questions and scheduled our appt, to Tim who was professional, prompt, efficient and knowledgeable, we are very pleased and would highly recommend this business! After two other services done with others recently, I can tell you this company is a notch above the rest.Thank you Tiffany and Tim!You’ve made lifelong customers out of us.Dan and Jennifer H.

Farris Tarazi

03:30 11 Jan 21

Tim the technician was AMAZING! He was on time, professional, and went out of his way to quickly find and order the part that was needed for our air. Worked with many companies before but Artic Air never disappoints and always comes through! Thank you Tim for getting the job done for my family!

Michael Carder

22:57 30 Dec 20

Casey was very professional and polite throughout our contact. He showed up on time and got to work right away. He was able to quickly diagnose what was wrong with my furnace and get me going on the right track!

William Hughes

17:41 30 Dec 20

My wife and I are the owners of a natural food store. Arctic Air replaced an existing commercial refrigerator/freezer. They did an excellent job, worked with our tight schedule, minimized disruption in the store and successfully handled all of the little things that come up when taking out an old system and replacing it with a brand new one. Pricing was competitive. Highly recommend.

amanda sullivan

21:45 31 Jul 20

I am so impressed with Tiffany, Tim, and their whole team! Talk about good old fashioned service and care! Hottest day so far this summer, and the AC decided not to work. Called Tiffany and Tim came to my house within an hour and fixed it! Tim was super professional, knowledgeable, efficient and kind. I’m sitting in my nice icy house now and I only called just over two hours ago! Also, the price was less than I was originally quoted! If only every business were so wonderful :)