Our Customer Reviews

We’re So Happy You Think We’re Cool!

We’re thrilled that so many people in the Lancaster, CA, area turn to us for their AC, heating and indoor air quality services. We know you have high expectations. And so do we! Our goal is to provide you with 100% satisfaction in the repair, replacement and maintenance of your HVAC equipment. To find out how we’ve come through for some of your friends and neighbors, check out our reviews!

4.9
Based on 105 reviews
Sabrina OBannon
Sabrina OBannon
01:55 16 Sep 21
The service was the best... Charlie, Tom, Javier, Jordan and Adrian. I couldn't have asked for better technicians.. They was on time, professional and educated me on my AC unit.. Service was great. THANK YOU SO MUCH GUYS
Josue Moreno
Josue Moreno
20:45 07 Sep 21
Tim and Jordan were both very helpful and knowledgeable. Tim broke down all our options in a clear manner, allowing us to make the best decision without any pressure. I will be using Arctic Air for my future AC/Heater needs.
Tails2Scales Pet Shop
Tails2Scales Pet Shop
15:56 23 Aug 21
Great prices and great service. Needed help and service manager Charlie Johnson was able to fit me in on a really hot weekend!! Got my ac fixed for a great price and even showed me the things that were broken. Really nice to know the little things that needed to be fixed. Super professional. Definitely recommend! Thanks again Charlie definitely a hero for us!
Ellen Russell
Ellen Russell
15:14 12 Aug 21
Hi. Although we didn’t wind up getting our A. C. serviced with arctic air. They did come out( Same day) to Give us a diagnosis and let us know what our options were, and advised us that we should go through our warranty. That would be the best option for us, at the time we were having issues with the warranty company not wanting to help us. But with the feedback/advice we got from arctic air we were able to get the warranty company to get the ac fixed and we had no out of pocket expenses.I appreciate the time and advice we received. And it says a lot about the integrity of the folks over at arctic air. That they care about what’s best for their customers even if it means passing on a job $$. If it’s it the better interest of the customers. Thank you arctic air for your time. And I would highly recommend arctic air to everyone !
Sabrina Abad
Sabrina Abad
16:55 09 Aug 21
Tim was extremely knowledgeable and taught me what I could do to help my units last longer. I won’t go to any other company. Artic Air was a pleasant experience from my initial call to them throughout.
Annie B
Annie B
21:45 04 Aug 21
Charles, Tom & the guys were GREAT! They were very professional & courteous. They made sure everything was working properly before they left. I would definitely Recommend Arctic Air.
Kristi W
Kristi W
19:01 04 Aug 21
Arctic Air employs the most thorough and polite guys. Charlie explains every step and every cost with options available. Loved their personalities! Thx Charlie , Tom and Javier!!
Tracy Robertson
Tracy Robertson
16:35 24 Jul 21
These guys are THE BEST!!! CASEY D is so pleasant and assistive!!! I'll never go any place else...and what I love is when MANY OTHER LOCAL COMPANIES refused my job, Artic Air said, "no problem". So my swamp cooler is in excellent working order! Thank you!
DANNY SALDANA
DANNY SALDANA
23:03 23 Jul 21
Came back from a road trip to an AC not working and I was able to get someone here almost ASAP and got my unit working in no time(labor and part/s). Casey did an amazing job and he was really professional.
Wanda Bowes
Wanda Bowes
14:49 16 Jul 21
I called and scheduled appointment for repair on my evaporative cooler. I talked to a very nice gentleman. I received text day of appointment so I could track when the Technician would arrive. Technician Casey arrived right on time. He was so professional, helpful and friendly. He had my air running like brand new. I would highly recommend Arctic Air.
Tracy Robertson
Tracy Robertson
18:47 14 Jul 21
These guys are THE BEST!!! CASEY D is so pleasant and assistive!!! I'll never go any place else...and what I love is when MANY OTHER LOCAL COMPANIES refused my job, Artic Air said, "no problem". So my swamp cooler is in excellent working order! Thank you!
Deeana DeVille
Deeana DeVille
03:56 11 Jun 21
Charlie and his crew were awesome, super friendly, professional, picked up after their work, super helpful and did a very good job installing taking before during and after pics to show me, and offered a great financing option so it doesn't even hurt my wallet! Highly recommend!
Aaron A.
Aaron A.
01:44 26 May 21
I'm not a person who normally takes the time to leave reviews but I had to this time around. I have to start by saying how helpful and professional Charlie is. Charlie and Javier came by and were really thorough and just overall a really big help to myself and my family. Really can't thank Charlie enough for taking the extra time to help out and answer all the questions we had. Awesome guys and awesome service. Definitely recommend Artic air after my experience.
Dave Freeman
Dave Freeman
21:59 17 May 21
My office at Edwards AFB had an inherited (few yrs old, like 10) Ice Machine that decide to not work right and was running/sounding kinda wonky in general.I called ArticAir and within 2 days they (Casey) had come out, got it back up and turning out cubes like never before. Casey did a Fantastic job servicing and cleaning the machine, despite the fact that it had Not had any known service for at least +6yrs.On time, Great service Delivered; doesn’t get much better than that!!
Burkley Crofts
Burkley Crofts
17:27 10 May 21
I had these folks come out and clean my ducts and vents. They were quick to get out to my place and very friendly. They did a phenomenal job cleaning. Their work ethic is beyond what I expected. The guy who answered my call was also super friendly. It feels good to talk to someone who treats you like a human, not just a sale. You can tell these folks really care about their customers.
Ainnie Pipkin
Ainnie Pipkin
21:36 07 May 21
Love the professionalism of this company. They are always on time and have great employees. They arrived early and started working. They would answer any questions I had. They were careful not to track in the house and cleaned up when they were finished. On a scale of 1 to 10 they were 11. They were professional in their work, demeanor and appearance. I highly recommend this business for your future Heating and Cooling needs.
Kylie Bartlett
Kylie Bartlett
19:33 07 May 21
Excellent service provided by all members of the staff. Very courteous and patient and resolved my inquiry in a timely manner. Highly recommend!
Tawna Gregg
Tawna Gregg
19:24 07 May 21
Very professional and honest. Customer service was great when setting an appt and scheduling. Would recommend them to anyone.
Tauna Thompson
Tauna Thompson
19:06 05 May 21
Excellent service provided by their technician Mr. Tim A. I was given options and thorough knowledge of the issues with the unit in the attic, very pleased with the patience provided while explaining to a senior!!!!!
lori kuriyama
lori kuriyama
14:40 15 Apr 21
Tim, Casey and Jake are professional, very knowledgeable, punctual and highly qualified. They are attentive to our needs. On March 29, 2021, Arctic Air replaced our 20 year old evaporative cooler and on April 14, 2021, replaced our 32 year old HVAC unit. We are long time customers and highly recommend Arctic Air!
Kimberly Murphy
Kimberly Murphy
06:32 15 Apr 21
These guys always take care of all my ice machine needs in a very timely manner! They are the only ones I will call. Everyone is always nice, polite, and professional.
Corey McCool
Corey McCool
21:02 12 Feb 21
The techs were very curtious and nice. They moved our unit 8-10 feet in 3 hours and did a very nice job on the conduit.
Jennifer Hassan
Jennifer Hassan
02:21 03 Feb 21
My husband and I are thrilled about our first experience with Arctic Air! We are selling our 30 year old home and had 3 things to bring up to code to pass inspections. One job with a general contractor, one with a plumber and one with a heating and air contractor. How I wish Arctic Air was the only one we had had to work with!From the friendly and knowledgeable Tiffany who answered the phone, our questions and scheduled our appt, to Tim who was professional, prompt, efficient and knowledgeable, we are very pleased and would highly recommend this business! After two other services done with others recently, I can tell you this company is a notch above the rest.Thank you Tiffany and Tim!You’ve made lifelong customers out of us.Dan and Jennifer H.
Farris Tarazi
Farris Tarazi
03:30 11 Jan 21
Tim the technician was AMAZING! He was on time, professional, and went out of his way to quickly find and order the part that was needed for our air. Worked with many companies before but Artic Air never disappoints and always comes through! Thank you Tim for getting the job done for my family!
Michael Carder
Michael Carder
22:57 30 Dec 20
Casey was very professional and polite throughout our contact. He showed up on time and got to work right away. He was able to quickly diagnose what was wrong with my furnace and get me going on the right track!
William Hughes
William Hughes
17:41 30 Dec 20
My wife and I are the owners of a natural food store. Arctic Air replaced an existing commercial refrigerator/freezer. They did an excellent job, worked with our tight schedule, minimized disruption in the store and successfully handled all of the little things that come up when taking out an old system and replacing it with a brand new one. Pricing was competitive. Highly recommend.
amanda sullivan
amanda sullivan
21:45 31 Jul 20
I am so impressed with Tiffany, Tim, and their whole team! Talk about good old fashioned service and care! Hottest day so far this summer, and the AC decided not to work. Called Tiffany and Tim came to my house within an hour and fixed it! Tim was super professional, knowledgeable, efficient and kind. I’m sitting in my nice icy house now and I only called just over two hours ago! Also, the price was less than I was originally quoted! If only every business were so wonderful :)