Our Customer Reviews

We’re So Happy You Think We’re Cool!

We’re thrilled that so many people in the Lancaster, CA, area turn to us for their AC, heating and indoor air quality services. We know you have high expectations. And so do we! Our goal is to provide you with 100% satisfaction in the repair, replacement and maintenance of your HVAC equipment. To find out how we’ve come through for some of your friends and neighbors, check out our reviews!

4.8
Based on 64 reviews
Burkley Crofts
Burkley Crofts
17:27 10 May 21
I had these folks come out and clean my ducts and vents. They were quick to get out to my place and very friendly. They did a phenomenal job cleaning. Their work ethic is beyond what I expected. The guy who answered my call was also super friendly. It feels good to talk to someone who treats you like a human, not just a sale. You can tell these folks really care about their customers.
Ainnie Pipkin
Ainnie Pipkin
21:36 07 May 21
Love the professionalism of this company. They are always on time and have great employees. They arrived early and started working. They would answer any questions I had. They were careful not to track in the house and cleaned up when they were finished. On a scale of 1 to 10 they were 11. They were professional in their work, demeanor and appearance. I highly recommend this business for your future Heating and Cooling needs.
Kylie Bartlett
Kylie Bartlett
19:33 07 May 21
Excellent service provided by all members of the staff. Very courteous and patient and resolved my inquiry in a timely manner. Highly recommend!
Tawna Gregg
Tawna Gregg
19:24 07 May 21
Very professional and honest. Customer service was great when setting an appt and scheduling. Would recommend them to anyone.
Tauna Thompson
Tauna Thompson
19:06 05 May 21
Excellent service provided by their technician Mr. Tim A. I was given options and thorough knowledge of the issues with the unit in the attic, very pleased with the patience provided while explaining to a senior!!!!!
lori kuriyama
lori kuriyama
14:40 15 Apr 21
Tim, Casey and Jake are professional, very knowledgeable, punctual and highly qualified. They are attentive to our needs. On March 29, 2021, Arctic Air replaced our 20 year old evaporative cooler and on April 14, 2021, replaced our 32 year old HVAC unit. We are long time customers and highly recommend Arctic Air!
Kimberly Murphy
Kimberly Murphy
06:32 15 Apr 21
These guys always take care of all my ice machine needs in a very timely manner! They are the only ones I will call. Everyone is always nice, polite, and professional.
Corey McCool
Corey McCool
21:02 12 Feb 21
The techs were very curtious and nice. They moved our unit 8-10 feet in 3 hours and did a very nice job on the conduit.
Jennifer Hassan
Jennifer Hassan
02:21 03 Feb 21
My husband and I are thrilled about our first experience with Arctic Air! We are selling our 30 year old home and had 3 things to bring up to code to pass inspections. One job with a general contractor, one with a plumber and one with a heating and air contractor. How I wish Arctic Air was the only one we had had to work with!From the friendly and knowledgeable Tiffany who answered the phone, our questions and scheduled our appt, to Tim who was professional, prompt, efficient and knowledgeable, we are very pleased and would highly recommend this business! After two other services done with others recently, I can tell you this company is a notch above the rest.Thank you Tiffany and Tim!You’ve made lifelong customers out of us.Dan and Jennifer H.
Farris Tarazi
Farris Tarazi
03:30 11 Jan 21
Tim the technician was AMAZING! He was on time, professional, and went out of his way to quickly find and order the part that was needed for our air. Worked with many companies before but Artic Air never disappoints and always comes through! Thank you Tim for getting the job done for my family!
Michael Carder
Michael Carder
22:57 30 Dec 20
Casey was very professional and polite throughout our contact. He showed up on time and got to work right away. He was able to quickly diagnose what was wrong with my furnace and get me going on the right track!
William Hughes
William Hughes
17:41 30 Dec 20
My wife and I are the owners of a natural food store. Arctic Air replaced an existing commercial refrigerator/freezer. They did an excellent job, worked with our tight schedule, minimized disruption in the store and successfully handled all of the little things that come up when taking out an old system and replacing it with a brand new one. Pricing was competitive. Highly recommend.
amanda sullivan
amanda sullivan
21:45 31 Jul 20
I am so impressed with Tiffany, Tim, and their whole team! Talk about good old fashioned service and care! Hottest day so far this summer, and the AC decided not to work. Called Tiffany and Tim came to my house within an hour and fixed it! Tim was super professional, knowledgeable, efficient and kind. I’m sitting in my nice icy house now and I only called just over two hours ago! Also, the price was less than I was originally quoted! If only every business were so wonderful :)